• Notify DEWA two days in advance through email / fax / personal visit to their Customer Service Centre. Please provide the following details:
Customer Account Number
Date of vacating premises
Telephone / mobile number
Valid ID of account holder
• Pay the Final Bill in cash and collect the receipt
or request for adjustment of Final Bill against security deposit.
• To get refund of security deposit, submit request for refund with the following:
Original security deposit receipt
Final Bill and payment receipt
Valid ID of account holder
Authorization letter from account holder (if third party is collecting deposit)
Valid ID of third party (if the above is applicable)
• To get refund of security deposit for companies, submit the following:
Authorization letter from company, duly stamped and signed
Last original payment receipt – for refund of credit balance in Final Bill