What is the procedure for Final Bill?

By Rocky Real Estate

What is the procedure for Final Bill?

Owners:

• On sale or transfer of a property, the end user is required to close his / her account with Palm Utilities.
• The new owner should register through PDCs.
• Current owner and new owner should visit the Palm Utilities Customer Care Centre and apply for the Final Bill.
• All relevant documents from both parties should be submitted to ensure that the transition is smooth and complete.
• The Final Bill of the old owner and the registration of the new owner happens simultaneously.
• To register a new customer, all outstanding amounts of the old account should be cleared.
• The Final Bill will take up to three working days to be generated from the date of submission.
• Once the Final Bill is generated, any credit in the account will be refunded and any debit in the account should be cleared, failing which the amount will be transferred to the new account.

The Final Bill and Refund Request form can be downloaded here.